Privacy

Last updated 25 October 2026

Hayai is a WhatsApp concierge that businesses such as car dealers, exporters, hotels, rental companies, estate agents and clinics use to answer their customers. This page explains what happens to your information when you message a business that uses Hayai.

What we handle

• Your WhatsApp number and the name on your WhatsApp profile.
• The messages you send to the business and the replies you receive.
• Booking and appointment details you share, such as dates, times, the number of people and any notes.

Why

Only to answer your questions, take and manage your bookings, and let the business’s staff see and reply to your conversation. We don’t sell your information or use it for advertising.

Who else processes it

• Meta (WhatsApp) delivers the messages.
• Google (Gemini) generates the automated replies from your messages and the business’s details.
• Supabase stores conversations and bookings for the business.

The business you message can read your conversation and bookings in its Hayai dashboard.

How long we keep it

Conversations and bookings are kept for as long as the business needs them to serve you, and are deleted when the business stops using Hayai or when you ask us to delete them.

Deleting your data

To have your messages and bookings deleted, send “Delete my data” on WhatsApp to the business you contacted, or to Hayai at +94 77 810 1149, from the number you used. We’ll confirm once it’s done.

Questions

Message Hayai on WhatsApp at +94 77 810 1149.